Terms & Conditions

Wicked Handmaiden Terms & Conditions Summary:
Please review the following Wicked Handmaiden policies below. Our full list of our Terms & Conditions will be provided prior to booking your appointment.
1. Booking One of Our Services

My services are intended for mature individuals who are 21 years and older. Absolutely no one under the age of 21 is permitted to be in the residence or office during the scheduled appointment time. This includes children and babies.
To book an appointment, clients must agree to the terms of service and provide a valid ID matching the booking prior to the start of service. All services must be paid in full prior to the start of service. All bookings will be manually confirmed with you by the Wicked Handmaiden representative. If Wicked Handmaiden is unable to confirm an appointment, the appointment may be canceled. An open time slot on www.WickedHandmaiden.com does not guarantee availability. Services are booked hourly. Hourly service is based solely on time purchased. There is no guarantee, based on the amount of time you purchase, regarding the scope of items, areas, and quality of cleanings performed. To become a client, you must first register and create a Client Account. You must provide a valid email address, a username and a password. Your password should be unique (meaning that it is different from those you use for other websites) and must comply with the technical requirements for the composition of passwords, which requirements are disclosed on our website.

To register as a client, you must be at least 21 years old, and you will be required to confirm that the laws of the country (and/or State/province) where you live provide that you are legally accessing our Website under any laws which apply to you. If you do not
meet the above requirements, you must not access or use our website.

2. Code of Conduct
Wicked Handmaiden is committed to providing a safe and enjoyable experience for all of our customers and your service provider, further listed as "luxury concierge." Wicked Handmaiden does not promote, solicit, or condone any type of illegal activities. My personal space and boundaries must be respected while I am in your home. Do not disrespect or verbally degrade the luxury concierge. Absolutely NO touching is permitted, nor will it be tolerated. If the luxury concierge is treated inappropriately or has their space violated, then the service will immediately be terminated, and no refunds will be issued. The luxury concierge may be accompanied in the home by their Wicked Handmaiden Assistant.

3. Photography & Video Policy
Absolutely no photography or video of any kind is acceptable while the luxury concierge is present for your appointment and extends for the entirety of their scheduled visit. This includes and is not limited to cell phones, interior security and nanny cameras, or any other camera or recording device. If you are caught taking photos or videos of an the luxury concierge, your appointment will immediately be terminated, and your payment will not be refunded. If, despite our rules, any such images are made and publicly distributed, the Client will be solely responsible for any resulting legal liability, and we will cooperate fully with law enforcement and any person who is harmed thereby.

4. Service Area and Travel Surcharge
Wicked Handmaiden proudly serves Western North Carolina to Upstate South Carolina. All rates quoted apply for these areas. A travel surcharge may apply for all other bookings. The surcharge is based on mileage and calculated by travel distance from Upstate, SC to your appointment location.

5. Costume/Lingerie Request
Costume and lingerie requests can be made at the time of booking. Our ability to accept requests is based on the availability of costumes and lingerie. Prices vary based on each individual request. I will do my best to accommodate your request, but I cannot guarantee that I will be able to fulfill all requests. I will provide you with a quote for the costume or lingerie request fee before confirming your appointment.

6. Wicked Rewards
There are a few things to keep in mind about the “Wicked Rewards” Program, which Clients can take advantage of to earn credits for future service. Rewards can only be earned from paid hourly services. You can earn one (1) reward point for every paid hourly service. Ten (10) reward points can be redeemed for a complimentary 1 hour service. Minimum service requirements still apply. Rewards cannot be combined with other discounts or promotions. Rewards have no expiration date; so you can use them at any time.

7. Gratuities
The luxury concierge work extremely hard to ensure you have an incredible experience. A 10% Angel gratuity is added to your payment at the time of booking. If you enjoyed your service, an additional cash gratuity is acceptable and greatly appreciated.

8. Cancellation and Refund Policy
All refunds are subject to a 10% processing fee. Cancellations 2 to 6 days prior to appointment may be rescheduled within 60 days of original appointment date. Appointments canceled 48 hours or less prior to appointment will incur a 50% cancellation fee

9. Privacy Policy (Full Privacy Policy Available on this Website)
At Wicked Handmaiden the privacy of our customers and luxury concierge is taken very seriously. All client information is kept completely confidential. Only your name and address will be shared with the luxury concierge that will be arriving at your home. I do not sell or share your personal information with any third parties. I understand that some of our customers may prefer to keep their services discreet. We offer discreet billing by default, which means that your credit card statement will only show the name of our Company, not the type of service you received from our Company. We are committed to protecting your privacy and respecting your confidentiality.

10. Right to Refuse Service
Wicked Handmaiden reserves the right to refuse service and cancel appointments at any time. Any appointment canceled by Wicked Handmaiden prior to arriving for a service will receive a full refund. Any services terminated due to a client’s breach of Terms and Conditions will not receive a refund. If the Angel arrives and is unable to enter the home or office, the appointment will be canceled, and no refund will be issued. We understand that this may seem like a harsh policy, but it is necessary to protect the luxury concierge and my business. I will never refuse service to a customer for discriminatory reasons. Wicked Handmaiden may refuse service and no refund will be given if the customer is intoxicated, under the influence of drugs, or is abusive or threatening to the luxury concierge.

11. Availability of Cleaning Supplies
The Client is responsible for providing all necessary cleaning supplies and materials for the luxury concierge to complete their expected tasks. Your luxury concierge will work to the best ability with what is provided, but it is important to be prepared. Please visit the FAQ page to view a list of recommended cleaning supplies.

12. Wicked Handmaiden Assistant
The luxury concierge may be accompanied to their appointments by an assistant. When in attendance, the assistant will arrive with the luxury concierge wearing standard everyday attire. The assistant will be responsible for verifying that your identification matches that of the booking. They may also participate in the initial walk-through with you and the luxury concierge. Once the walk-through is completed, they will remain in the vehicle and out of the way for the entirety of your appointment. This policy is in place for both the safety of the luxury concierge and the customers. The assistant can help to deter any unwanted behavior and
can also help to resolve any disputes that may arise.

13. Damages
Wicked Handmaiden will be free of liability for any claim of damages from the use of
customer-supplied home cleaning and laundering products and supplies.

14. Pets
All pets that will remain inside the home during the time of the luxury concierges visit must be completely secured and kept away from any area in which the luxury concierge is expected to work.

*The full summary of Wicked Handmaiden's Terms and Conditions will be displayed upon
checkout.